hm999 Privacy Policy
At hm999, your personal information is stored with the highest level of security. This policy transparently explains what data we collect, why we collect it, and how we keep it protected.
Table of Contents
- 1. Introduction and Scope
- 2. Types of Information Collected
- 3. How Information Is Collected
- 4. Purpose of Using Information
- 5. Sharing Information with Third Parties
- 6. Cookies and Tracking Technologies
- 7. Data Security Measures
- 8. Data Retention Period
- 9. Your Rights
- 10. Protection of Minors' Information
- 11. Policy Changes
- 12. Contact Us
1. Introduction and Scope
hm999 ("we", "our", "platform") operates a safe and reliable service for online gaming enthusiasts in Bangladesh. This privacy policy ("policy") applies to the hm999.cam website and all services connected to it.
The purpose of this policy is to clearly inform you about what types of personal information we collect, how we use it, with whom and under what circumstances we may share it, and how your information is kept secure.
By using our website, opening an account, or using our services, you are considered to have given your consent to this privacy policy. If you disagree with any part of this policy, please refrain from using our services.
This policy should be read together with our Terms and Conditions and Responsible Gaming policy, as together they form the complete legal framework of our service.
2. Types of Information Collected
hm999 may collect the following types of information to operate and improve its services:
2.1 Identity Information
- Full name and date of birth
- National ID number or passport number (for identity verification)
- Email address
- Current and permanent address
2.2 Financial Information
- bKash, Nagad, Rocket, Upay numbers
- Bank account details (Dutch-Bangla, City, BRAC, Islami, Sonali Bank, etc.)
- Transaction history — records of deposits and withdrawals
- Limited Visa or Mastercard details (if applicable)
2.3 Technical Information
- IP address and device identification information
- Browser type, version, and operating system
- Login time, logout time, and session information
- Page view history and time spent on the site
2.4 Gaming Activity Information
- Which games were played and for how long
- Bet amounts and win/loss history
- Information on promotional offers received and used
3. How Information Is Collected
We collect information in the following ways:
3.1 Directly from You
You provide information yourself during account registration, the identity verification process, deposits and withdrawals, and when contacting customer support.
3.2 Automatically
Technical information is collected automatically while you use our website. This includes cookies, server logs, and similar technologies (see section 6 for details).
3.3 Through Third Parties
A limited amount of information may be received from payment processors (bKash, Nagad, Rocket, Upay, banks), identity verification agencies, and fraud prevention services — only for legal and service-related purposes.
4. Purpose of Using Information
hm999 uses the information collected only for the following legitimate purposes:
- Account Management: Opening, verifying, and keeping your account secure.
- Service Delivery: Providing gaming services and deposit and withdrawal facilities.
- Identity Verification and KYC: Confirming age (21+) and identity, which is a legal requirement.
- Fraud and Money Laundering Prevention: Detecting and preventing illegal activities.
- Customer Support: Resolving your questions, complaints, and issues.
- Responsible Gaming: Identifying unusual gaming behavior and providing assistance when needed.
- Platform Improvement: Using analytical data to improve service quality.
- Legal Compliance: Adhering to applicable laws and regulations.
- Communication: Sending important updates, transaction notifications, and relevant promotional information.
We never sell your information to third parties for advertising purposes.
5. Sharing Information with Third Parties
hm999 never sells or rents your personal information for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket, Upay), game providers (Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Microgaming, NetEnt, Ezugi, etc.), identity verification agencies, and technology service providers — all these parties receive only the information they need and may not use it for any other purpose.
5.2 Legal Obligations
Information may be provided in response to a court order, government investigation, or a lawful request from a law enforcement agency. In such cases, we will only provide the information that is legally required.
5.3 Business Changes
In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new owner. In such a situation, we will notify you in advance.
5.4 With Your Consent
Outside the cases above, no information will be shared with any third party without your explicit consent.
6. Cookies and Tracking Technologies
hm999 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.
6.1 Types of Cookies
- Essential Cookies: Essential for the basic functionality of the site — login sessions, security verification, etc.
- Functional Cookies: For remembering your preferences (language, settings).
- Analytical Cookies: For understanding how the site is used — which pages are visited most, where issues arise, etc.
6.2 Cookie Controls
You can disable cookies from your browser settings. However, disabling essential cookies may affect some important features of the site.
7. Data Security Measures
hm999 follows industry-standard technologies and practices to protect your information:
- SSL/TLS Encryption: All data exchanged between you and our servers is protected through SSL encryption.
- Data Encryption: Sensitive information — particularly financial and identity data — is stored in encrypted form on our servers.
- Access Controls: Only authorized staff may access user information when necessary.
- Two-Factor Authentication: An additional security layer for accessing your account.
- Security Monitoring: Round-the-clock system monitoring to detect suspicious activity.
- Firewall and Intrusion Prevention: Advanced technology used to prevent unauthorized access.
However, no method on the internet is 100% secure. In the event of a security incident, we will notify the affected users as quickly as possible and take the necessary steps.
8. Data Retention Period
hm999 retains your information only for as long as necessary. The general policy is:
- While an account is active, information is retained for the duration of the account.
- If an account is closed or inactive, information may be kept for a specified period in accordance with legal and regulatory requirements.
- Financial transaction records are retained for the period required under anti-money laundering regulations.
- Information relevant to legal claims or dispute resolution will be kept for the duration of that period.
Once the specified period has passed, information is securely deleted or anonymized.
9. Your Rights
As a user of hm999, you have the following rights regarding your own information:
9.1 Right to Access
Upon request, we will let you know what information we hold about you.
9.2 Right to Rectification
If there is any error in your information, you may request a correction. Please contact customer support.
9.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
9.4 Right to Object to Processing
You may stop receiving marketing messages or object to certain types of data processing.
9.5 Right to Portability
You may request a copy of the information you have provided in a portable format.
To exercise these rights, email us at [email protected] or contact us via 24/7 live chat.
10. Protection of Minors' Information
hm999 strictly does not provide services to persons under 21 years of age. Our platform is for persons aged 21 and above only.
Age is verified at the time of account opening. If for any reason information belonging to a person under 21 reaches us, we will delete it as soon as we become aware and close the associated account.
If a parent or guardian believes their minor child has opened an account on hm999, please contact [email protected] immediately.
11. Policy Changes
hm999 reserves the right to change this privacy policy. Reasons for changes may include:
- Addition of new services or technology
- Legal or regulatory changes
- Need to further strengthen user protection
- Changes in business operations
For significant changes, we will send a notification to your registered email and update the "Last Updated" date on this page. Continued use of the service after changes will be considered as acceptance of the new policy.
Therefore, it is recommended to visit this page regularly.
12. Contact & Complaints
If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact us:
Contact Method
We will carefully review your privacy-related requests and try to respond as soon as possible. The protection of your information is our highest priority.
For more information, please visit our Terms & Conditions and Responsible Gaming pages.