hm999 Responsible Gaming —
Your safety is our priority
Keep entertainment within limits. Stay safe and enjoy your experience at hm999 through responsible gaming tools, a 21+ age requirement, and round-the-clock support.
What is responsible gaming and why does it matter?
Online gaming is a form of entertainment — not a livelihood. At hm999 we believe that every player's mental and financial wellbeing comes first. Responsible gaming means setting your own budget, keeping to time limits, and staying in control of your play.
Millions of people in Bangladesh enjoy online gaming for entertainment. In some cases, however, it can become a problem. If you feel that gaming is affecting your daily life, that is a signal. hm999 encourages you to stop at that moment and seek help.
Our platform offers multiple responsible gaming tools — deposit limits, time-out options, self-exclusion, and 24/7 live chat support in Bengali. We are always ready to ensure your responsible gaming experience.
Our commitment
hm999 provides services only to those aged 21 and above. We ensure that no minor is able to access our platform.
Warning signs
Spending beyond your budget, playing more to recover losses, hiding it from family — these are warning signs. Seek help right away.
Round-the-clock support
Contact us anytime via our 24/7 live chat support in Bengali or by email: [email protected]
Our safety tools
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Any deposit above the set limit will be blocked automatically. This is the most effective way to keep your budget in check.
Time-Out Option
Use the time-out feature to give yourself a temporary break — from 24 hours up to 30 days. During the break you will no longer be able to log in.
Self-Exclusion
If you feel you need a longer break, choose self-exclusion. This option completely deactivates your account for a chosen period.
21+ Age Verification
hm999 strictly ensures that only those aged 21 and above can register. The age verification process is one of the core security layers of our platform.
Gaming History
View a complete history of all your bets, wins and losses, and transactions. This information helps you understand your own patterns and make informed decisions.
Round-the-Clock Support
Our 24/7 live chat support team in Bengali is always ready. Contact us for immediate help with any issue or concern.
How to self-exclude
Log in to your account
Log in to your hm999 account and go to the Settings menu.
Find the "Responsible Gaming" section
Inside your profile settings, find the "Responsible Gaming" section.
Choose self-exclusion
Set your preferred period — 1 month, 3 months, 6 months, or permanent.
Confirm
Once you confirm your decision, the account will be deactivated immediately.
Contact the support team
For any questions, contact us via 24/7 live chat or email us at [email protected]
Signs of problem gambling
If you or someone close to you shows the signs below, help should be sought quickly. Assess yourself honestly to ensure responsible gaming.
- Spending beyond the set budget and continuing to play in an attempt to recover losses.
- Hiding gambling from family or friends.
- Neglecting work, studies, or daily responsibilities to spend time gambling.
- Taking on debt or using family money to gamble.
- Trying to stop gambling but failing repeatedly.
- Feeling restless, anxious, or down when unable to win at gambling.
- Viewing gambling as a way to solve financial problems.
Keep your gaming in control
Deposit and bet limits
The minimum deposit at hm999 is just ৳100. However, we recommend that you set your own daily or weekly limit. Once a limit is set it takes effect immediately. Increasing a limit is subject to a cooling-off period, which prevents overspending in a moment of impulse.
Session time limit
Playing for a long stretch at a time is harmful both mentally and financially. Through the session time limit feature you can decide how long you will play. When the time is up, the platform will automatically alert you.
Loss limit
Decide for yourself how much loss is acceptable over a given period. Once you reach the limit you will not be able to place any more bets during that period, protecting you from further losses.
Account break
Need a short break? Use the time-out feature for a break of 24 hours to 30 days. For a longer-term need, choose self-exclusion. All promotional communications are also paused during the period.
The golden rules of responsible gaming
- Set a fixed budget before you play and never go beyond that limit.
- Never think of gambling as a source of income — it is simply a form of entertainment.
- Do not bet more out of anger or frustration after a loss — it only leads to further losses.
- Never play under the influence of alcohol, medication, or emotional stress.
- Take regular breaks and enjoy life beyond gaming.
- Never play with borrowed money or funds meant for essential needs.
- Play only for entertainment, not to meet any specific target.
- Review your gaming history regularly and ask yourself honest questions.
- Be honest with family and friends — secrecy can be a sign of a problem.
- Do not hesitate to contact the hm999 support team with any concern.
Need help? We are here
Live Chat Support
Talk to our trained support team via 24/7 live chat in Bengali. Share any question or concern about responsible gaming.
Email Support
To share a concern confidentially, email us at: [email protected] — we aim to respond promptly.
Account Protection
If you need help setting up self-exclusion or a time-out, our team will guide you step by step.
Frequently Asked Questions — Responsible Gaming
Play safe, stay happy
Enjoy cricket betting, slots, and much more in a responsible gaming environment at hm999. Your safety is always first on our platform.